SAP C4C - Service Category


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Service categories allows you to create and organize service categories and incident categories within service category catalogs. These categories are used throughout the system to capture consistent information, to allow reporting and benchmarking, and determining service level assignments.

To maintain Service Category, go to Administrator → Service and Social → Service Categories

Maintain Service Category

A new window opens. Go to New and select Service Category Catalog.

Service Category Catalog
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