ITIL - Supplier Management

Supplier Management deals with maintaining good relationship between suppliers and the partners to ensure quality IT services.

Supplier Manager is the process owner of this process.

Objectives

The following diagram shows several objectives of supplier management −

Supplier Management Process

The following diagram shows several activities included in Supplier Management −

Here are the activities involved in Supplier Management Process −

• Implantation and enforcement of the supplier policy

• Maintenance of an SCD

• Supplier and contract evaluation and selection

• Supplier and contract categorization and risk assessment

• Contract review, renewal and termination

• Development, negotiation and agreement of contracts

• Maintenance of standard contracts, terms and conditions

• Management of contractual dispute resolution

• Management of sub-contracted suppliers

• Agreement and implementation of service and supplier improvement plans