ITIL Basics
ITIL - Home
ITIL - Overview
ITIL - Terminologies
ITIL - Service Basics
ITIL - Service Lifecycle
Service Strategy
ITIL - Service Strategy Overview
ITIL - Service Strategy Roles
ITIL - Strategy Generation
ITIL - Service Portfolio Management
Business Relationship Management
ITIL - Demand Management
ITIL - Financial Management
Service Design
ITIL - Service Design Overview
ITIL - Service Catalogue Management
ITIL - Service Level Management
ITIL - Capacity Management
ITIL - Availability Management
ITIL - Service Continuity Management
Information Security Management
ITIL - Supplier Management
Service Transition
ITIL - Service Transition Overview
ITIL - Project Management
ITIL - Change Management
Service Assets and Configuration Management
Release and Deployment Management
ITIL - Service and Validation Testing
Service Operation
ITIL - Service Operation Overview
ITIL - Event Management
ITIL - Incident and Request
ITIL - Problem Management
ITIL - Access Management
Continual Service Improvement
CSI Overview
Service Reporting

Service Assets and Configuration Management

Overview of Assets

Asset is something that has financial value with a depreciation rate attached to it. It has a cost and organization uses it for its asset value calculation.

It does not have direct impact on delivering services. Anything such as servers, buildings, blackberries, switches, routers etc. comes under assets.

Configuration Items (CIs)

Configuration item is a subset of service assets and have direct impact on delivering services. All servers, networks, applications that have impact on production are known as configuration item.

Building is an asset but not CI. Document is a CI not an asset.

Hence Service Assets and Configuration Management (SACM) deals with maintaining up-to-date and verified database of all assets and CIs which are also made available to other service management processes.

Configuration Manager is the process owner of this process.

SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB).

CI Types

CIs are categorized into six as shown in the following diagram −

Service Lifecycle CIs

Service lifecycle CIs gives a clear picture on −

Services
How services will be delivered?
What benefits are expected?
Service cost

Service CIs

Service CIs refer to −

Service model
Service package
Release package
Service resource assets
Service capability assets

Organization CIs

Organization CIs are internal to an organization but independent of the service provider.

Internal CIs

CIs which are delivered by individual projects are known as Internal CIs.

External CIs

External CIs refer to external customer requirements and agreements, releases from supplier and external services.

Interface CIs

These CIs are required to deliver end-to-end service across a Service Provider Interface (SPI).

Configuration Management System (CMS)

SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB). The database contains information associated with a CI such as supplier, cost, purchase date, renewal date for licenses and maintenance contracts and other related documents such as SLA etc.

There are also other attributes for Configuration Items such as −

Unique Identifier
CI type
Name/description
Supply date
Location
Status
License details
Related document masters
Related software masters
Historical data
Relationship type
Application SLA
Service Assets and Configuration Process

SACM process comprises of following five activities −

Management and Planning
Configuration identification
Configuration control
Status accounting and reporting
Verification and Audit

All of the above mentioned activities are described in the following diagram −

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