ITIL Basics
ITIL - Home
ITIL - Overview
ITIL - Terminologies
ITIL - Service Basics
ITIL - Service Lifecycle
Service Strategy
ITIL - Service Strategy Overview
ITIL - Service Strategy Roles
ITIL - Strategy Generation
ITIL - Service Portfolio Management
Business Relationship Management
ITIL - Demand Management
ITIL - Financial Management
Service Design
ITIL - Service Design Overview
ITIL - Service Catalogue Management
ITIL - Service Level Management
ITIL - Capacity Management
ITIL - Availability Management
ITIL - Service Continuity Management
Information Security Management
ITIL - Supplier Management
Service Transition
ITIL - Service Transition Overview
ITIL - Project Management
ITIL - Change Management
Service Assets and Configuration Management
Release and Deployment Management
ITIL - Service and Validation Testing
Service Operation
ITIL - Service Operation Overview
ITIL - Event Management
ITIL - Incident and Request
ITIL - Problem Management
ITIL - Access Management
Continual Service Improvement
CSI Overview
Service Reporting

ITIL - Service Reporting

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Service Reporting deals with producing and delivering reports of achievements and trends against Service Levels.

It is a best practice to generate reports as per the agreed format, content and frequency with the customers.

The following diagram describes the overall flow of Service Reporting process −

Service Reporting

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