Mantis - Miscellaneous Functionalities

There are other useful functionalities in the View Issue Page such as Monitor, Delete, Close or Stick an issue, which we will discuss in this chapter.

Monitor

Mantis has a feature called Monitor to receive notifications and observe the progress of an issue. A user who has marked the issue as Monitor will be notified whenever any changes are made on the issue by any other users.

Following are the steps to monitor an issue −

Step 1 − Go to View Issue → View Issue Details (by clicking any issue ID) Page to see the details.

Step 2 − Click the Monitor button present at the bottom of the screen as shown in the following screenshot.

Once the user starts to monitor, the button changes to End Monitoring. The same can be confirmed from Issue History as well.

Step 3 − After a certain time period, when the monitoring is complete, click the End Monitoring button as shown in the above screenshot.

The button will again change to Monitor.

Stick

Mantis supports Stick functionality, i.e. an issue can be displayed as the first entry in the View Issue page → Viewing Issue section.

Step 1 − Go to View Issue → Viewing Issues section and choose any Issue that you want to display as the first entry in this table. Here, we choose Issue ID 02 as shown in the following screenshot.

Step 2 − Click the Stick button at the bottom of the View Issue Details page.

The button name changes to Unstick.

Step 3 − Go back to View Issue → Viewing Issues section and observe the location of Issue ID in the table. It will be displayed as the first entry as shown in the following screenshot.

Step 4 − To unstick it, go to View Issue Details page and click the Unstick button as shown in the following screenshot.

If more than one issues are marked as Stick, it follows LIFO (Last In First Out) concept. The latest one that was marked as Stick will be displayed as the first entry and will be followed by the second latest, and so on.

Close an Issue

Mantis supports the functionality to close an issue from any current status of the issue.

Following are the steps to close an issue.

Step 1 − Go to View Issue → Viewing Issues section and choose any issue that is to be closed. Here, we choose Issue ID 02 as shown in the following screenshot.

Step 2 − Click the Close button on the View Issue Details page as shown in the following screenshot.

Step 3 − Select Resolution from the dropdown and Add Notes. Click the Close Issue button.

The status of issue changes to Reopen button instead of Close for this issue as seen in the following screenshot.

By clicking the Reopen button, you can open the issue any time again.

Delete an Issue

Mantis supports deletion functionality in case the user wants to delete any of the issues. The reason might be duplication, wrong entry, or no more useful.

Following are the steps to delete an issue.

Step 1 − Go to View Issue → Viewing Issue section and choose any issue that is to be deleted.

Step 2 − Click the Delete button on the View Issue Details page as shown in the following screenshot.

Step 3 − A confirmation page is displayed asking to perform the delete action on the selected issue. Click the Delete Issue button if sure as shown in the following screenshot.